International orders (Orders outside of the U.S.):
Free shipping is only for U.S. orders. So we ask for all international orders to be emailed to us at: firstname.lastname@example.org, for a low shipping rate quote. We promise to offer you one of the lowest shipping rates any U.S. based company will offer. For best price possible, we ask you not to include any protein items and to keep total shipping weight under 4lbs. This will keep the shipping costs at a bare minimum for both parties. Once you have a protein product or weight goes over 4lbs, it’s not worth the shipping expense for either parties.
Type of shipping we use:
Yes we offer free shipping and we do not cut corners like our competitors who offer free or discounted shipping by using the pony express – AKA – 3-7 business day delivery time. Most of our orders ship Priority Mail or First Class via post office taking 1-3 days, including Saturdays, but not counting Sundays. Big and heavy orders can be shipped via UPS at time. Expected delivery is 2-4 business days on average.
Shipping – same day/cut off times:
Orders placed before 2:30pm central will be shipped on that business day. All orders placed after 2:30 pm Central time, will be shipped the following business day.
Shipping liability – Please understand once your order is shipped from our warehouse, our responsibility of your order has been completed. Any orders lost or stolen becomes the shipping carrier’s and customer’s responsibility. Although we will help you in any way possible to try to locate/retrieve any lost or stolen packages, we want this liability to be clear with you.
You will be provided with a shipping quote for your order when you have completed your shopping on our site.
Most orders are shipped out same or next day.
UPS does not deliver on weekends or holidays. Do not include these days when estimating your expected delivery date.
We will charge you a $12 fee for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to customer’s error. Shipping labels are generated directly from the shipping information you have entered. If you provide us an incorrect zip code or other addressing error e.g. incorrect or missing apartment number you will be charged the $12 fee since the shipping company will charge us a fee for this correction.
All problems with orders must be reported within 24 hours of receiving product.
We do not accept any returns on merchandise that has been opened.
Restocking fee – We do have to cover the expense it cost us to ship your initial order out to you, so you will be refunded all funds minus the original shipping fee. We won’t rip you off and charge you a ridiculous “restocking fee” like most companies. But please understand there is an expense associated with the return we must have the customer pay.
Shipping charges will not be refunded.
Any damaged product must be received by us before any credits are given or replacement product is shipped.
Mass Supplements is not responsible for any use, abuse or misuse of the products sold on this website. All information on this website is intended solely for reference purposes. We do work hard to make sure our information is accurate. However we are not able to ensure that the contents on this site represent the most current product formulation in all situations. Please visit the vendor’s web sites if you have concerns. Product information represents views of the product’s manufacturer, not necessarily the views of Mass Supplements. These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease. ****Always consult with a physician when trying a new product or when in doubt about a particular product.****
Your agreement to our policies
By selecting the confirmation option on the confirmation page, you agree to all our policies listed above and accept any and all responsibilities.
Effective Date: January 08, 2017
Mass Supplements is committed to protecting your privacy. This policy describes our practices regarding personal and account information collected through our Web site. In this policy, personal and account information means your name, company name, account number, address, telephone number, and e-mail address plus any other information that personally identifies you or would permit us to contact you, and we means Mass Supplements.
Purchasing from our Web site
All purchases made at our online store are secured with internet standard 128 bit SSL encryption.
We collect our name, address and payment information to process your order. However, you may provide credit card and payment information by telephone.
We do not save or store any credit card information submitted during any purchasing made online or by telephone.
We do not sell or distribute any personal information for any reason. We respect your privacy.
Our goal here at Mass Supplements is to provide a safe and secure online experience for our shoppers.
The products and the claims made about specific products on or through this site have not been evaluated by Mass Supplements or the United States Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease. Information about each product is taken from the labels of the products or from the manufacturer’s advertising material. Mass Supplements is not responsible for any statements or claims that various manufacturers make about their products. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem. By placing an order on this site, you are agreeing not to hold Mass Supplements, its owners and its employees liable for any medical conditions that could arise. We are not doctors and you should consult a physician before following any training advice. By ordering product from us, you agree not to hold Mass Supplements and its employees responsible for any medical conditions that may arise from use of any product sold on this site.
The materials on this website may contain inaccuracies or typographical errors. Mass Supplements does not warrant the accuracy, reliability of the information displayed or distributed through this site.
All trademarks and trade names are the properties of their respective owners. All rights reserved.
Orders can be placed online at our secure site.
Credit Cards: We accept Visa, MasterCard, and Discover.
Please have all appropriate information including the cardholder’s billing address.
Credit cards are checked thoroughly to verify billing address.
The security code is also needed to process any credit card payment
No sales taxes are charged for any state except Florida.
Mass Supplements must charge sales tax in any state we maintain a physical presence.
Florida charges tax on all items at a rate of 6% is to provide a safe and secure online experience for our shoppers.